BluePay Mobile Payfirma HQ

Understand BluePay’s mobile app to start accepting all major credit cards on the go.

BluePay Mobile Payfirma HQ FAQs

Find out how you can accept payments via an Internet connection or Wi-Fi. Feel free to contact us if you have additional questions or issues that are not addressed here.

What is the Payfirma app?

The free Android and iOS Payfirma HQ Mobile apps allow U.S.-based and Canadian-based businesses to accept credit card payments using Android, iPhone and iPad devices. Accept secure payments anytime, anywhere — all you need is an Internet connection or WiFi.

What are the benefits of this technology?

The Payfirma HQ app makes accepting payments on the go as easy as 1-2-3. Other benefits include faster payments, less paperwork, reduced time, real-time reporting, unparalleled security, acceptance of multiple currencies (U.S. and Canadian) and interoperability.

What do I need to get started?

To get started, all you need is an Apple mobile device, an active BluePay account, the Payfirma HQ app and an Internet connection.

Can BluePay help me get started?

The Payfirma HQ app works out of the box. You just need to key in your BluePay credentials to complete the integration process. If you have questions about the app, please email our support department.

How do I use the Payfirma HQ app?

The Payfirma HQ Mobile app user guide includes instructions for signing in, processing transactions and refunds, troubleshooting and more. Please refer to this document for operating details.

How long will it take for my mobile merchant application to be approved?

The approval process can take anywhere between 1 – 3 business days. To ensure quick approval, please make sure your application is complete and all supporting documents have been sent.

Why isn’t my swiper reading cards?

This can occur when the card reader is not receiving adequate power. To fix this issue, ensure the volume setting on the phone is at its maximum volume. This will allow the card reader to draw the appropriate power required. If the card reader is still not working properly, ensure that the volume limiter is disabled. The volume limiter option is usually located in the settings section of the phone. Please be sure any audio or music programs are also closed when using the encrypted swiper.

Can the mobile app be used anywhere in the world?

Yes, the app is fully functional in any location that has 3G or better or WiFi access.

Can I use more than one phone to process transactions?

Yes, you can use multiple devices to process your transactions. You can even monitor transactions to track which device they were processed through.

Is the card reader required?

No, you have the option of using the encrypted swiper or manually keying in the credit card information.

What if the client is not present to sign for the transaction?

This is not a problem. You can easily bypass the signature page and complete the transaction.

Can I put my merchant account on hold if my business is seasonal?

Yes, you can put your merchant account on hold for up to six months at a time. You will be charged a $25 seasonal shutdown fee. There is no fee to reactivate the account.

How can I disable the emailed receipts?

From the Payfirma HQ Mobile App, Go to the account administration by selecting:

Administration->Accounts->List from the menu at the top of the screen.

  • Click on the View icon under Options to access the account admin page.
  • Click on the Edit icon in the top right of the account screen.
  • Look for the section “Email Settings.” Here you can enable or disable automatic emailing of transaction details to both yourself and your customer (the customer email only gets sent out if you supply a customer email address when posting the transaction). If you are producing your own receipts, you should turn this to “No” for both.
What is the purpose of the Description field?

The Description field is completely optional and is there for you to add notes on a per-transaction basis.

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