Support

An exceptional team provides BluePay’s online support — our customer service department is a 2016 and 2017 Bronze Stevie Award® winner in the Customer Service Team of the Year (Financial Services) category.

Choose BluePay for Our Extraordinary Customer Service

The BluePay team has won numerous awards for excellence. In addition to receiving recognition for the high levels of our payment processing solutions and credit card security, we are most proud of the awards given to us for the unmatched service and support we provide to each and every customer.

How does our dedication to customer support help you? BluePay helps our customers every step of the way — with easy-to-use merchant applications, a frictionless onboarding process, an extensive resource library of user guides and training materials, and account managers committed to making your relationship with BluePay a rewarding and pleasant one. Explore the resources below to find out how.

Don’t Just Take Our Word For It!

Watch our customer testimonials videos or read a few case studies that illustrate what BluePay brings to the payment processing experience.

Online Customer Support

Have you reviewed our FAQs? Your question may have already been answered!

Check out our user guides, training materials and additional documents.

We have dozens of tutorial videos on the BluePay Gateway, QuickBooks, Merchant Portal and more!

Expand your business capabilities and simplify payment processing with a BluePay cash advance or loan.

Get notifications on BluePay Gateway and BlueView Merchant Portal operational status.

Login to the BluePay Merchant Portal to access all of you account details including statements, chargebacks, transaction details and more.

Learn More About BluePay's Top-Notch Service and Support

See for yourself! Check out the videos from our partners about working with BluePay, and catch our team behind the scenes.

Learn more about working with BluePay by reading case studies and reviews of our credit card processing services.

BluePay's customer service is award winning! Click here to learn more.

It's the team that makes all the difference! Click here to learn more about the BluePay family.

Didn’t find what you’re looking for? Please contact us via chat, email, phone (BluePay Partner Support: 844-869-0693, U.S. BluePay Support: 866-739-8324, BluePay Canada Support 855-812-5191) or fill out our U.S. Merchant Support form below. A BluePay Support Representative will respond to your submission within 24 business hours.

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BluePay Processing, LLC is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA, U.S.A.
BluePay Canada ULC, is a Registered ISO/MSP of Peoples Trust Company, Vancouver, Canada.