Support

Get access to comprehensive information, guides and resources for BluePay merchants and partners.

For Merchants

Have you reviewed our Support FAQs? Your question may have already been answered!

Check out our user guides, training materials and additional documents.

We have dozens of tutorial videos on the BluePay Gateway, CardPointe merchant portal, QuickBooks, and more!

Review FAQs about the CardPointe merchant portal.

Get notifications on the BluePay Gateway operational status.

Log in to CardPointe to access all of your account details, including statements, chargebacks, and more. *Please click here if you haven’t already activated your CardPointe account.


For Partners

Review FAQs about the BluePay partner program.

Check out the video for our newest partner portal, CoPilot.

Learn how to perform functions in CoPilot, including reviewing dashboard and merchant onboarding.

Discover how to access your monthly residual information.

Get notifications on CoPilot operational status.

Meet your partner support team.


Want to Learn More About BluePay?

It's the team that makes all the difference! Click here to learn more about the BluePay family.

Learn more about working with BluePay by reading case studies and reviews of our credit card processing services.

BluePay's customer service is award winning! Click here to learn more.

Expand your business capabilities and simplify payment processing with a BluePay cash advance or loan.

Find answers to all your questions, including PCI Compliance, EMV and developer support.

Understand the facets of payment processing better with these informational resources.


Didn’t find what you’re looking for? Please contact us via chat, email, or phone (BluePay Partner Support: 844-869-0693, U.S. BluePay Support: 866-739-8324, BluePay Canada Support 855-812-5191).

Contact Us

  • Microsoft Gold Partner Badge
  • 2018 American Business Awards Gold Stevie® Winner Badge for Best Payment and Electronic Commerce Solution
  • 2018 CNP Awards Customer Choice Winner Badge for Best E-Commerce Platform/Gateway
  • Best in Biz Awards 2018 Silver Winner Badge for Business Development Department of the Year
  • TSG Gateway Awards 2019 BluePay
BluePay Processing, LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, 94524 U.S.A.
BluePay Canada ULC, is a Registered ISO/MSP of Peoples Trust Company, Vancouver, Canada.