Interactive Voice Response (IVR)

BluePay’s PCI-compliant IVR solution reduces costs, increases efficiency and gives customers the option of securely processing payments over the phone.

2017 CNP Customer Choice Award in the Best E-Commerce Platform/Gateway category

Touchtone and Voice Activated IVR Systems

If you’re looking for the optimal IVR solution for your specific needs, look no further than BluePay. Our company received a 2016 CNP Customer Choice Award recognizing our Interactive Voice Response system for the Best Call Center Solution. In 2017 CNP Customer Choice Award recognized our Best Payment Service Provider. Our PCI-compliant pay-by-phone option reduces liability risks for merchants by removing sensitive payment data from their phone systems, while offering a safe, convenient way for customers to make payments or check account balances.

By implementing a BluePay-hosted IVR (Interactive Voice Response) solution, merchants reduce their PCI scope and cost by removing sensitive payment data from their environment. BluePay’s IVR credit card processing systems increase convenience for merchants and their customers with secure touchtone and voice activated technology.

  • Improve convenience by allowing customers to make payments and manage accounts via touchtone phone
  • Accept payments in real-time through our PCI secure technology
  • Reduce costs associated with PCI compliance, staffing and hardware
They took advantage of our IVR solution to reduce their PCI scope - you can too!

Read the Case Study

Features of BluePay’s IVR System:

  • Customize your system with any language spoken around the world
  • Take advantage of BluePay’s default voice talent or use your own for consistent brand awareness
  • Accept credit, debit, AND ACH payments
  • Implement a simple API for real-time exchange with your accounting, CRM, or ERP software
  • Protect payment data with tokens that can be used for future transactions
  • Manage all IVR transactions on the BluePay Gateway
  • Use BluePay’s standard call flow or customize your own to enhance the user experience.
BluePay IVR
Click here for a helpful infographic about Interactive Voice Response.

Touchtone and Voice Activated IVR Payments

Processing payments just got easier with BluePay’s IVR systems, which allow merchants to accept credit cards and ACH/eCheck payments through a touchtone phone. BluePay offers competitive processing rates, helping you save money while reducing equipment, network and programming costs.

Improved Customer Service and Convenience

With BluePay’s interactive voice response service, customers can make payments, check balances and manage accounts from a touchtone phone. Paying bills becomes quick and easy, eliminating lengthy on-hold times for improved customer service. Customers can make credit card and ACH/eCheck payments without the need for an Internet connection, so they can pay wherever they go and minimize late payments. Multiple language capabilities simplify the process and ensure clear communication.

Full Compliance with PCI Standards

At BluePay, we go to great lengths to protect your business, your customers and your sensitive data. Our IVR systems work seamlessly with BluePay’s PCI-compliant payment gateway, processing credit cards safely while reducing the risk of credit card fraud.

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BluePay Processing, LLC is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, CA, U.S.A.
BluePay Canada ULC, is a Registered ISO/MSP of Peoples Trust Company, Vancouver, Canada.