Support Contact Info
Merchant Support FAQs
BluePay is your one-source solution for simplified merchant processing services that help businesses cut costs, increase revenue and maintain an efficient, secure payment network.
Verifone – TRANZ - Press *(star) & 3 at the same time. It will read DIAGNOSTICS, then press ALPHA, proceed in updating the date and time.
HYPERCOM Series – Option 1 - Press INITILIZE & ENTER. Terminal will dial out and update on its own. Option 2 - Newer Files on FDR press Function 10 Enter and update the Date & Time.
NURIT Series - Press MENU/ESC from main screen. Press Option 5 - System Options. Select option 1 - Set Time/ Date. Proceed in updating the date & time.
OMNI 3200 - Press the ↓(down arrow) which is associated with the left purple key. Press until you see Other Setup, Select F2 (password will be required) 1 ALPHA ALPHA 66831 ENTER. Scroll to DATE/TIME and proceed in updating.
OMNI 37XX / VX Series - Press Green Enter key, select Setup, enter password, scroll to Date/ Time and update.
TALENTO- Press the FN key. Password is 1. Scroll to DATE/TIME option & proceed in updating the date & time.
FD Terminals - Press System, Select Date & Time. If incorrect, Select NO. Hit Clear, enter New Date & Time, press Enter.
A monthly minimum fee is not an extra fee but rather a minimum amount that the processor or merchant account provider needs to have in fees. As long as your credit card fees meet or exceed this minimum, you are not charged any extra fees. However, if your monthly fees are less than this minimum, then you are charged the difference up to the minimum. For example, if you have $20 in fees in a given month, and your account has a $25 monthly minimum on it, you will be charged an additional $5 to meet the monthly minimum.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID).
The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with focus on improving payment account security throughout the transaction process. The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org),an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB).
There is an annual fee assessed for PCI. We provide an easy to use online tool for our merchants to be able to complete the PCI DSS Self-Assessment Questionnaire (SAQ). This makes it easier for our merchants to become compliant.
The end of month fees are generated on the last day of each month. The fee posts to your bank account within 2-3 business days.
General deposit time for deposits is 1-3 business days, but can vary based upon specific account information. American Express deposits transactions independently and their deposit time is 2-3 business days.
Please contact our Merchant Services department at 866.739.8324 from 7:30 am CST to 6:30 pm CST.
Please contact our Merchant Services department at 866.739.8324 from 7:30 am CST to 6:30 pm CST. Based on the change you are requesting, documentation and/or terminal updates may be required.
Transactions need to be settled in your terminal or gateway by 5:00 pm CST in order to process for that day.
Please gather all docs related to the specific transaction. Refer to your notification for the case number and provide the necessary documentation that they are requesting. If you would like to speak with someone further, please contact the chargeback department. If your merchant number is 15 or 16 digits in length, you can reach the chargeback department at 800-672-5008. If your merchant number is 9 to 12 digits, please contact them at 888-292-2608.
Please contact us at 866-739-8324 and we can enroll your merchant account for American Express as well. Please allow 1-2 business days for the card type to be active.
Please contact us at 866-739-8324 and we can order these items for you.
The terminal or software is requesting that you obtain a voice authorization. You will need the full account number, expiration date, transaction amount and your full merchant number. If your merchant number is 15 or 16 digits in length, please dial 800-228-1122 for Visa, Mastercard and Discover authorizations. If your merchant number is 9 to 12 digits in length, please contact 800-321-4009 for Visa, Mastercard and Discover authorizations. For any merchant number, please dial 800-528-5200 for American Express transactions.
The approval or decline message comes directly from the issuing bank. If the cardholder confirms that there are available funds on the account, they will need to contact the issuing bank to verify why the card was declined. We do not recommend attempting to run this card again until the cardholder provides authorization to do so.