Merchants who accept credit cards for business should use the utmost care when handling customers’ money and purchases. Not only do you want to keep your customers satisfied, you also want to avoid hefty fines and devastating loss that can occur should there be any dispute over a transaction. Chargebacks involve a card holder disputing a charge made to his or her credit card. Merchants can lose the sale in addition to paying chargeback fines. Read on to learn more about chargebacks, including common reasons for chargebacks and how to prevent them.

Whether you sell handmade jewelry online or run a chain of restaurants, your business’ growth relies heavily on the satisfaction and return business of your customers. Keeping your customers happy is what keeps them coming back and recommending your business to others. New customers become repeat customers, and repeat customers become loyal customers. All the while, your business enjoys increased sales and growth. At the heart of this growth is quality customer service – giving your customers the attention, quick response, special treatment and flexibility that they expect.