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April 2010

April 30th, 2010
CNET News Interviews Bob Russo, General Manager of PCI Security Standards Council

In a recent interview with CNET News, Bob Russo of the PCI Security Standards Council discussed what it means to be PCI compliant. Key points addressed in the interview include how the council was formed, as well as industry standards and the consequences of not being PCI compliant.

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April 28th, 2010
Why Ask for ZIP Codes? - The Benefits of AVS

An Address Verification System (AVS) is a helpful credit card processing tool that provides merchants with an additional security measure when verifying accounts. With AVS, merchants can include the ZIP code and even the cardholder’s entire billing address in the authorization request. This is especially useful during card-not-present transactions, such as Internet sales, when merchants cannot verify accounts through signatures or other forms of identification.

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April 16th, 2010
Improve Customer Service for Online Business

Whether you’re running a popular fine dining establishment or a small retail Web site from your home office, dealing with customers — both pleased and unsatisfied — is inevitable. The customers, after all, play a large role in the success of your business, especially if your sales are driven largely through online activity. Understanding how to communicate with your customers and make sure everyone is happy is crucial to business growth and sales. Below, find a few tips on improving customer service for your online business.

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